AARP Hearing Center
AARP Livable Communities Map
Council on Aging of Southwestern Ohio (2023) Print
2023 AARP Community Challenge Grantee
Project Category
Transportation
└ Transportation Systems Change
└ Transportation Systems Change
Transportation barriers limit independence for older adults in southwestern Ohio. To improve access, COA launched the Passenger Portal, enabling online trip booking and management. The rollout included tutorial videos, a direct mail campaign to 35,000 residents and five outreach events. Early adoption brought 61 registered users and 187 free rides. One caller shared how the service let her brother join Thanksgiving dinner, calling it a "sense of independence" that strengthened family ties. The portal now offers a lasting tool for autonomy and efficiency in specialized transportation.
Project description was created using generative AI and then reviewed for accuracy.
Project description was created using generative AI and then reviewed for accuracy.
Photo Gallery
Image:
Click on a photo to learn more
See More Projects Like This One
Los Angeles, CA
AARP Community Challenge Grant Year: 2023
Project Category: Transportation Systems Change
Description: Older Asian American Pacific Islanders in Los Angeles faced language and cultural barriers that made public transportation hard to navigate, leaving many isolated. To address this, the group provided in-language travel training, hosted monthly pop-up events at transit hubs and farmers markets and created culturally relevant route maps. Outreach connected with about 4,000 older adults, and volunteers offered one-on-one guidance. The effort secured a five-year city contract to expand language services and influenced policy changes, helping the participants feel connected and empowered with safer, more accessible transit options.
Project description was created using generative AI and then reviewed for accuracy.
Long Beach, CA
AARP Community Challenge Grant Year: 2023
Project Category: Transportation Systems Change
Description: Older adults in Long Beach faced severe transportation barriers that kept many from medical care and social programs, deepening isolation after the pandemic. The Healthy Aging Center provided more than 1,000 free taxi rides for appointments, pharmacies and grocery trips, helping residents regain independence and reconnect with community resources. "This program brought me back to life... getting out of the house again after staying at home these past few years has been a blessing," said one participant. The service also improved compliance with health plans and sparked advocacy for sustainable transportation options.
Project description was created using generative AI and then reviewed for accuracy.
Phoenix, AZ
AARP Community Challenge Grant Year: 2023
Project Category: Transportation Systems Change
Description: Public transit gaps in Phoenix left many older adults isolated and unable to reach health care, housing and food resources. Elaine filled this void by providing 1,000 free rides for hundreds of people age 50-plus, including trips to medical visits, grocery stores and housing appointments. Drivers offered hands-on help, from carrying bags to assisting with wheelchairs, creating a safe and supportive experience. The service helped nine formerly homeless individuals secure stable housing and improved access to essentials for hundreds more. One rider shared, "I appreciate so much that this transportation is available," and shared that one of the drivers is more like a family member and friend than just a worker.
Project description was created using generative AI and then reviewed for accuracy.
Nearby AARP Community Challenge Projects
Cincinnati, OH
AARP Community Challenge Grant Year: 2026
Project Category: HomeFit Modifications
Description: An in‑person training will teach older adults and caregivers low‑cost ways to improve home safety. Program staff will use the guidance to recommend practical modifications.
Cincinnati, OH
AARP Community Challenge Grant Year: 2020
Project Category: Roadway/sidewalks/crosswalk improvement
Description: Hoping to reduce traffic accidents at a busy intersection, the City of Cincinnati created a crosswalk mural in the Clifton Heights neighborhood. Community groups helped choose the mural's design and volunteers worked to paint it on the pavement. The crossing -- which is located near shops, restaurants, a high school and the University of Cincinnati's campus -- attracts heavy pedestrian traffic. In addition to beatifying the streetscape, project organizers hope the mural will make pedestrians more visible. The colorful, abstract artwork is meant to catch drivers' attention, causing them to slow down as they approach. In the future, organizers plan to install crosswalk murals at other popular intersections nearby.
LEARN MORE AND STAY INFORMED
Find articles and resources about making communities more livable for people of all ages
Download or order free publications from AARP Livable Communities
Sign up for the free, weekly, award-winning AARP Livable Communities eNewsletter
Don't see your community listed?
LEARN HOW IT CAN JOIN THE NETWORKConnect with your AARP State Office
AARP has offices in all 50 states as well as in the District of Columbia, Puerto Rico and the U.S. Virgin Islands.
AARP Ohio State Office
17 S. High Street
Suite 800
Columbus, OH 43215
United States