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Grayson County (2020) Print
2020 AARP Community Challenge Grantee
Project Category
Community Health and Economic Empowerment
└ Addressing community health
└ Addressing community health
Many residents of rural Grayson County lack internet access. To help them get information about the COVID-19 pandemic, Grayson County set up a phone hotline staffed by older adult volunteers. The service helped callers find out how to apply for financial assistance, where to find face masks or how to get help acquiring food or medicine. The County Emergency Services Coordinator trained the volunteers, ensuring they had accurate information during the pandemic's onset. Project organizers made sure the service was available 24 hours a day, with three shifts of volunteers available for calls and software to manage phone queues. The initiative's success spurred the Emergency Services Coordinator to commit funding to continue the helpline for future emergency situations.
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