Phoenix, AZ

AARP Community Challenge Grant Year: 2023

Project Category: Transportation Systems Change

Description: Public transit gaps in Phoenix left many older adults isolated and unable to reach health care, housing and food resources. Elaine filled this void by providing 1,000 free rides for hundreds of people age 50-plus, including trips to medical visits, grocery stores and housing appointments. Drivers offered hands-on help, from carrying bags to assisting with wheelchairs, creating a safe and supportive experience. The service helped nine formerly homeless individuals secure stable housing and improved access to essentials for hundreds more. One rider shared, "I appreciate so much that this transportation is available," and shared that one of the drivers is more like a family member and friend than just a worker.

Project description was created using generative AI and then reviewed for accuracy.

Cincinnati, OH

AARP Community Challenge Grant Year: 2023

Project Category: Transportation Systems Change

Description: Transportation barriers limit independence for older adults in southwestern Ohio. To improve access, COA launched the Passenger Portal, enabling online trip booking and management. The rollout included tutorial videos, a direct mail campaign to 35,000 residents and five outreach events. Early adoption brought 61 registered users and 187 free rides. One caller shared how the service let her brother join Thanksgiving dinner, calling it a "sense of independence" that strengthened family ties. The portal now offers a lasting tool for autonomy and efficiency in specialized transportation.

Project description was created using generative AI and then reviewed for accuracy.

Los Angeles, CA

AARP Community Challenge Grant Year: 2023

Project Category: Transportation Systems Change

Description: Older Asian American Pacific Islanders in Los Angeles faced language and cultural barriers that made public transportation hard to navigate, leaving many isolated. To address this, the group provided in-language travel training, hosted monthly pop-up events at transit hubs and farmers markets and created culturally relevant route maps. Outreach connected with about 4,000 older adults, and volunteers offered one-on-one guidance. The effort secured a five-year city contract to expand language services and influenced policy changes, helping the participants feel connected and empowered with safer, more accessible transit options.

Project description was created using generative AI and then reviewed for accuracy.